Refund & Cancellation Policy

Cancellations before payment

You may stop creating an invitation or leave it unpublished at any time before payment. No publication fee is charged at this stage.

Cancellations after payment

Our digital publication service may begin immediately after a successful payment. An invitation that has already been published or activated normally cannot be cancelled for a change of mind because the personalized digital service has already been supplied.

If your payment has been completed but publication has not started, contact us promptly. We will cancel and refund the order where technically and operationally possible.

When a refund may be approved

Please contact us within seven calendar days of payment. A full or appropriate partial refund may be approved when:

• you were charged more than once for the same invitation;
• payment was completed but we did not publish or provide the invitation within 24 hours, and we could not resolve the issue;
• a technical error caused by InviteBloom makes the published invitation materially unusable and we cannot correct it within a reasonable time;
• an unauthorized transaction is confirmed through the applicable payment investigation process; or
• a refund is required under applicable law.

Items that are normally non-refundable

• change-of-mind requests after the invitation has been published;
• mistakes in names, dates, venues, photographs, links, or other information entered or approved by the creator;
• dissatisfaction with a chosen template or generated caricature that was visible before payment;
• failure to use or share an invitation after publication; and
• service interruptions caused by a customer's device, internet connection, third-party platform, or an event outside our reasonable control.

This does not limit any right that cannot legally be excluded.

How to request a refund

Call or WhatsApp us at +94 78 464 2025. Include the account email, invitation link, payment date, amount, PayHere payment or order reference, and the reason for your request. Do not send card numbers, security codes, passwords, or one-time passwords.

Review and processing times

We aim to review a complete request within five business days. If approved, we will initiate the refund within seven business days using the original payment method through PayHere where possible. Your bank or card issuer may need additional time to show the credit in your account.